Due to growing amount of hacked accounts, Trion came with the idea of Coin Lock feature that prevents hacker from destroying user's equipment or transferring money to another account.
Users will be coin locked if they log in from a significantly different location or computer. When their account is coin locked, they will be sent an email to the address that they have on their account (their login email) with a code to enter into the game.
Users will see the Coin Locked icon in the spot where their tutorial button shows up. Deactivating the tutorial tips will not turn off the Coin Locked button.
While in a Coin Locked status, users will have the following limitations:
If you are Coin Locked, simply click on the Coin Locked icon and enter the code found in your email from Trion.
You will only have to enter the code once for each computer at a given location. If you play from multiple locations, or on multiple computers, you will have to enter your code the first time you log in from each new location or computer.
If you log in and your account is coin locked, check your email! Someone may have logged in from another location with your account.
If you do not receive the email, please click on the Coin Locked icon and click the “Resend” button to have the email resent to you.
If you cannot access your email or you are otherwise unable to change your Coin Locked status, please contact Customer Service.
We're also working on the addition of two-factor authentication at the login level, which will let you use an app or a cell phone as a way to ensure that you're the one logging on. (You may have heard of this in other products as a SecurID or an Authenticator.) We'll be sharing specifics on that as soon as we can as well.